Dispensary Terms and Conditions

1. About these terms

These Dispensary Terms and Conditions apply to all purchases made through the EPINUTRI online dispensary, including one-off orders and subscription deliveries of food supplements and related products.

They sit alongside our Website Terms, Privacy Policy and Refund Policy, and are intended to comply with UK consumer law and relevant regulatory guidance for food supplements and borderline products.

By placing an order through the EPINUTRI dispensary, you agree to be bound by these terms.

2. Parties to the contract

Unless we tell you otherwise at checkout, your contract for the purchase of products is with:

Practitioners who recommend products via the EPINUTRI platform are not the seller for dispensary orders; they act in a professional capacity to make recommendations only.

3. Nature of products and regulatory status

The products available through the EPINUTRI dispensary are sold as food supplements and related wellness products, not as medicines, medical devices or treatments.

• Food supplements are intended to supplement the normal diet and are not a substitute for a varied, balanced diet and healthy lifestyle.
• Products are not licensed medicines and must not be relied upon to diagnose, treat, cure or prevent any disease.
• We review products and marketing information against applicable guidance on borderline products and medicinal claims, and we aim to ensure that our descriptions and claims remain within food and advertising rules.

You should always follow the product label, any advice from your practitioner, and consult your doctor or other qualified health professional about any medical concerns.

4. Product information and health claims

We aim to ensure product descriptions, ingredient lists, usage instructions and health-related statements are accurate, up-to-date and compliant with:

• The MHRA guidance on borderline products (how to tell if a product is a medicine)
• Applicable food supplement and labelling rules
• ASA/CAP Code rules on nutrition and health claims for foods and supplements

In particular:

• We do not make medicinal claims for products (claims to treat, prevent or cure disease) unless a product is appropriately licensed as a medicine.
• Where specific health claims are made, they are intended to reflect authorised claims on the Great Britain Nutrition and Health Claims Register, and we aim to ensure the product composition meets the conditions for those claims.

If you believe a product description or claim on our site may be misleading or non-compliant, please contact us so we can review it.

5. Practitioner recommendations and commissions

Practitioners using EPINUTRI may recommend particular products or protocols within the platform, but the decision to purchase is always yours.

• Practitioners who recommend products through EPINUTRI receive a standard commission of 20% on eligible purchases made via their recommendations.
• This commission rate is platform-set and not determined on a per-product basis, to minimise any incentive to favour one brand or product over another.
• Practitioners are expected to act in accordance with their professional and ethical obligations, including putting patient interests first and declaring any relevant financial interests where required by their regulator or professional body.

We disclose the existence of commission at point of recommendation and/or checkout so you can make an informed choice.

6. Orders, pricing and payment

6.1 Placing an order

You can place orders via the EPINUTRI website or platform. The steps in our order process will allow you to check and amend any errors before submitting your order.

• By submitting an order, you are making an offer to purchase products from us in accordance with these terms.
• We will confirm receipt of your order by email; this does not mean your order has been accepted.
• A legally binding contract is formed when we send you an order confirmation email stating that your order has been accepted and is being processed.

6.2 Prices and taxes

All prices are shown in GBP (£) and include VAT where applicable, unless we state otherwise. We may change prices from time to time, but any such change will not affect orders we have already accepted.

6.3 Payment

Payment is processed via our chosen payment provider (currently Stripe) using the payment methods shown at checkout. We will only dispatch products or activate subscriptions once payment has been authorised.

7. Subscriptions and repeat deliveries

For eligible products, we may offer subscription options such as repeat deliveries every 30, 60 or 90 days.

• When you choose a subscription, you authorise us (via our payment provider) to take recurring payments at the agreed interval until you cancel.
• We will clearly display the subscription price, delivery frequency and how to cancel before you sign up.
• You can usually skip, change or cancel a subscription delivery at any time before the relevant cut-off date for that shipment via your account area or by contacting us.

Additional information about subscription cancellation, cooling-off and upcoming UK subscription-contract rules is set out in our Refund Policy and Subscription Terms section.

8. Delivery and risk

Products are supplied by EPINUTRI but may be shipped directly from our supplier partners or manufacturers.

• Delivery options, timescales and charges will be displayed at checkout. Any delivery dates given are estimates and not guaranteed.
• Risk of loss or damage to the products passes to you when they are delivered to the address you provide, or to a person you nominate to receive them.
• Ownership of products passes to you once we have received full payment for those products, including any delivery charges.

You are responsible for providing accurate delivery information and for promptly notifying us of any delivery issues.

9. Returns, cancellations and refunds

Your statutory rights as a consumer are explained in detail in our Refund Policy, which forms part of these terms.

In summary:

• For most online purchases, you may have a 14-day cooling-off period in which you can cancel your order and receive a refund, subject to important exceptions such as opened health products and digital content.
• Your rights in relation to faulty, misdescribed or unfit-for-purpose goods are governed by the Consumer Rights Act 2015.
• Details of how to cancel, return products and request a refund, including who pays return postage, are set out in the Refund Policy.

Nothing in these terms limits or excludes your legal rights under consumer law.

10. Use of products and safety

You must use products strictly in accordance with the manufacturer's instructions, any directions provided by your practitioner, and any warnings on the packaging.

• Do not exceed stated doses unless advised otherwise by a qualified health professional familiar with your circumstances.
• Supplements should not be used as a replacement for prescribed medication without medical supervision.
• If you experience an adverse reaction, stop using the product and seek medical advice immediately.

We expect suppliers to comply with applicable product safety and food regulations, and we will act promptly where we become aware of any safety issues.

11. Data protection and sharing with suppliers

We will process personal data relating to your orders in line with our Privacy Policy.

• We share only the minimum necessary data with supplier partners and logistics providers to fulfil and deliver your order.
• Supplier partners act either as our processors or as independent controllers; where they are independent controllers they are responsible for providing their own privacy information.

Please see our Privacy Policy for more information about how we use and protect your personal data.

12. Our responsibility for loss or damage

Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other matter for which it would be unlawful to limit or exclude liability under applicable law

Subject to that:

• We are not responsible for any loss or damage that is not a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.
• We are not liable for business losses (including loss of profit, loss of business, business interruption or loss of business opportunity); our products and services are supplied for domestic and private use only.
• For issues relating to a specific order, our total liability is normally limited to the amount you paid for that order, except where the law provides otherwise.

13. Changes to these terms

We may update these Dispensary Terms and Conditions from time to time, for example to reflect changes in law, regulatory guidance, products or business practices.

• Where we make material changes that significantly affect your rights or obligations, we will give you reasonable notice (for example, at least 14 days) before the changes take effect, by email or via a prominent notice on our website.
• If you do not agree to the updated terms, you should stop using the dispensary and, where applicable, cancel any ongoing subscriptions before the changes take effect.

The version of the terms in force at the time you place your order will apply to that order.

14. Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of England and Wales.

If you are a consumer resident in the UK or EU, you may bring legal proceedings in your local courts or in the courts of England and Wales.

15. Contact us

If you have any questions about these terms, your order, or our products, please contact us. We recommend you keep a copy of these terms for your records.