1. Introduction
At Epinutri, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
2. Information We Collect
2.1 Personal Data
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Sign up for our newsletter or waitlist
- Request a discovery call or consultation
- Complete forms or surveys
- Participate in our health coaching programs
The personal information we may collect includes:
- Name, email address, and contact information
- Demographic information
- Health information relevant to our services
- Payment information (processed securely through our payment processors)
- Communication preferences
2.2 Health Information
As a health and nutrition service, we may collect information about your:
- Medical history and conditions
- Dietary preferences and restrictions
- Allergies and sensitivities
- Health goals and challenges
- Progress metrics and measurements
This information is collected only with your explicit consent and is used solely to provide you with personalized nutrition and health coaching services.
2.3 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
- Click patterns
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our services
- Create and manage your account
- Develop personalized nutrition and health plans
- Process payments and fulfill orders
- Send administrative information, such as updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Send you marketing and promotional communications (with your consent)
- Monitor and analyze usage patterns and trends
- Improve our website, products, and services
- Protect against, identify, and prevent fraud and other illegal activity
4. Legal Basis for Processing
We process your personal information under the following legal bases:
- Consent: We process your information based on your explicit consent, which you can withdraw at any time.
- Contract: We process your information to fulfill our contractual obligations to you when you sign up for our services.
- Legitimate Interests: We process your information for our legitimate business interests, such as improving our services and marketing, in ways that do not override your privacy rights.
- Legal Obligation: We may process your information to comply with applicable laws and regulations.
5. Sharing Your Information
We may share your information with the following third parties:
- Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
6. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
8. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request copies of your personal information.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Information" section below.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
We use the following types of cookies:
- Essential Cookies: Necessary for the operation of our website.
- Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
- Functionality Cookies: Used to recognize you when you return to our website.
- Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.
10. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.
11. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data to the United Kingdom and process it there.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
13. Contact Information
If you have any questions about this Privacy Policy, please contact us at:
Email: info@epinutri.com